Store-to-Store Transfers

From the Inventory screen at the sending store, go to Transfers and click New Transfer. Select the receiving store from the dropdown, then start adding items. You can type a SKU number or scan barcodes to add pieces to the transfer. Once everything looks right, click Submit to send the transfer. The receiving store gets a notification that items are on the way.

For bulk items (items that share a single SKU with a quantity count), scan the SKU multiple times to set the transfer quantity. For example, if you’re sending 10 polishing cloths, scan the SKU 10 times or enter the quantity manually. Clarity adjusts the stock count at both locations once the transfer is confirmed.

The receiving store sees a pending transfer notification. Open the transfer, review the list of items, and confirm receipt. You can do a full confirmation (everything arrived) or a partial confirmation (only some items arrived). Partial confirmation is useful when a shipment is split across multiple deliveries or if something is missing. Any unconfirmed items stay in a pending state until they’re accounted for.

If the receiving store hasn’t confirmed yet, the sending store can cancel the transfer. All items return to the sending store’s inventory automatically. Once the receiving store has confirmed (fully or partially), those confirmed items belong to the receiving location and can’t be reversed through the transfer screen. If you need to send them back, create a new transfer in the opposite direction.

Every transfer creates a record that includes the sending store, receiving store, date, and the specific items (with SKUs) involved. For serialized items, you can see the full location history on the item detail page, so you always know which store currently holds a piece and where it’s been. This is especially important for high-value items like loose diamonds or designer pieces that move between locations for customer viewings.

If an item arrives damaged, do a partial confirmation and leave the damaged item unconfirmed. Document the damage internally (photos, notes) and work with your team to resolve it. You can then update the item’s status in inventory at the sending store. Clarity doesn’t have a built-in damage claim workflow, but the transfer record provides a clear paper trail of when the item left one store and what condition it was expected to be in.